Refund & Exchange Policy

At Zproduct Store, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds & Exchanges

• You can request a refund or exchange within 7 days of receiving your order.

• To be eligible, the item must be unused, unworn, unwashed, and in its original packaging with all tags intact.

• Due to hygiene reasons, certain items such as undergarments and intimate wear are not eligible for return or exchange unless they are damaged or incorrect upon delivery.

2. Damaged or Wrong Items

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

• Share photos of the item and your order details to help us process the complaint quickly.

3. How to Lodge a Complaint

To lodge a complaint or request a return/exchange, please contact us at:

📞 0312-4819596

Our customer support team is available to assist you during business hours.

4. Refund Method

• Approved refunds will be issued via the original payment method or as store credit, based on your preference.

• Refunds may take 5–7 business days to process after approval.

5. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect.